Site Store Pro Versions are distributed via zip files that are available in your account manager after purchase of a license or registering for a trial. In order to open the file, your computer must be able to open (extract) compressed zip file using a third party program such as WinZip or the built-in zipfile explorer in Windows XP and Vista.

 Occasionally, downloaded files are corrupted during the download process due to Internet connectivity problems, etc. If you cannot open your downloaded zip file but can open other zip files, simply log-in to your customer account and re-download the file.

 If re-downloading the file does not solve the issue, your firewall and/or Internet Security software may be preventing the download from completing successfully. Please call or email customer support and we will provide you with an alternate file retrieval method. (Note: Your account will not be debited a phone support incident for download issues).