I'm trying to upload images or media files in the admin area but i keep receiving a permissions error?

Home Site Store Pro Knowledge Base (Public Support Forum) Resolving Common Issues I'm trying to upload images or media files in the admin area but i keep receiving a permissions error?

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  • sitestorepro
    Keymaster

     

    You need to set the permissions on the upload directory(s) so that the images can be uploaded from the admin to the hosting account. Please follow the instructions below for your specific version:

     

    PHP | MySQL VERSION PERMISSIONS

    The /store_content/ folder (and its subdirectories) are where all uploaded content for the online store including product images, category images, header, etc. is saved (stored). The /store_content/ folder must be given read/write permissions.
     

    • On Linux hosting accounts (servers): There usually are no special permission settings required to upload on Linux hosting accounts. However, on some Linux hosting accounts (servers), you may need to CHMOD 755 (recursive) the /store_content/ folder.  (Or set Read/Write/Delete permissions to the /store_content/ with propagate to child directories using your web hosting control panel ) If you have issues uploading on a Linux account, please contact support and we can check out your install.
       
    • On Windows IIS 6 Hosting Acccount (Servers) :You will need to set the permissions for the IUSR_<machinename> to Read/Write/Delete (Modify) for the /store_content/ folder
       
    • On Windows IIS 7 or Higher Servers : You will need to set the permission for the IUSR account to Read/Write/Delete (Modify)  for the /store_content/ folder.

    ASP | MSSQL VERSION PERMISSIONS

    You will need to set the permissions for the IUSR_ account to Read/Write/Delete (Modify) for the following folders in your Site Store Pro installation directory so will be able to upload content such as product images from the web-based admin system:

    store_content\
    includes\common\lib\file_upload\Temp\

     

    The permissions can usually be set in your hosting account control panel. Please contact your webhost support if you cannot set the permission from your control panel. (Note: The permissions must be set on the \store_content\folder to “propagate” or “inherit” to all subdirectories inside the \store_content\ folder. )

    If you need assistance setting the folder permissions on your webserver, please call (800) 974-6493 Ext 2 or email support@sitestorepro.com

     

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