Why do i receive an database connection error message after installing Site Store Pro when trying to access the site (store files) or administration area?

Home Site Store Pro Knowledge Base (Public Support Forum) Resolving Common Issues Why do i receive an database connection error message after installing Site Store Pro when trying to access the site (store files) or administration area?

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  • sitestorepro
    Keymaster

    Your MS SQL (asp version) or MySQL database (php version) server connection information (string) are invalid or has not been changed from the SiteStorePro installation default (temporary) values that came with the install files.

    Please verify that the connection values (hostname, username, password and database) are correct for your specific database. if you need assistance connecting to your database server, please contact support and they can diagnose your connection file values and verify your db connection is working.

    Information on editing your connection file with the correct values is available at:

    https://www.sitestorepro.com/forums/topic/edit-database-connection-file-to-match-your-database/

     

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