Account registration is not required to submit a support ticket. You will be able to track and reply to tickets directly via email. However, if you want to easily look up this message in the future and view the history of all your submitted tickets anytime, please register/login before posting your ticket(s).
Tickets will be answered in the order they are received and based on the following user type/priority level:
1) Support Plan & Cart License Holders
2) Plugin Purchasers
3) Registered "Free Cart" Users
For fastest response, please submit the ticket from the same email account you purchased your support plan or license under and/or include your cart/plugin serial number with your ticket submission details.
If you will be posting server login information such as FTP, RDP or cPanel credentials, please select an "auto-purge" time for the message. Note: only the ticket message (body) content will be purged. The ticket itself will not be deleted. Tickets without any login credentials do not need an auto-purge selection.
Important: For security reasons, you cannot paste any content into the editor window except text content. If you need to include an image, use the upload feature.
If you submit a ticket and do not get directed to the confirmation (ticket accepted/success) page, the ticket was not accepted and you probably tried to paste some content into the editor window which was rejected by our security filters. Only tickets that receive a confirmation (success page) are valid tickets.