Site Store Pro Support

Registered and Paid Cart Users

If you are a registered user of the cart, have purchased a license, plugin or support plan, please use our support ticket system for fastest response to questions . Please include your serial number or priority support code in all ticket submissions  or submit your ticket from the same email address your registered your cart under so that we can verify your status as a registered user and/or priority support user. Paid license and support plan holders can also call us at 800-974-6493 Ext 2 for direct tech support.

Submit Support Ticket


Free Cart Installs (Non-Registered)

If you are not a registered user of the cart, please use our Knowledge Base to search for answers and/or post questions. We will monitor the public support forum during normal business hours and will answer questions in the public forum as soon as possible. You may also email support@sitestorepro.com and we will answer it in the order it was received after priority support requests have been resolved.

View Knowledge Base


Support inquires are answered in the following priority:

  1. Paid License | Support Users
  2. Paid Payment Processor Plugin Users
  3. Registered Cart Users (Downloaded cart for free but without license/support plan)
  4. Public Forum (Knowledge Base) Questions
  5. Emails sent to : support@sitestorepro.com

Download Install Guide For Site Store Pro (PDF)

Download Install Guide For WP Cart Pro (PDF)

Download Site Store Pro User’s Guide  (PDF)

Download Site Store Pro Design Integration Guide (PDF)

Download the Plugin Developer Guide (PDF)

Download Online Store Pre-Launch Checklist (PDF)


Common Support Topic Links


Installation Video


Design Integration Video (Webinar)


Setting Up a Basic Coupon Code

 


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