Site Store Pro Support

Site Store Pro Support

Need a quick answer to a cart configuration question or are you looking for installation and integration tutorials? Check out our extensive Knowledge Base.

If you need assistance or you can't solve your issue with our Knowledge Base, please use our Support Ticket System for all inquiries related to the Site Store Pro or WP Cart Pro shopping carts including installation, design integration, store setup, discounts, shipping, checkout and all other online store questions.

Support tickets are monitored and answered 24/7.

Note: You can also submit a support ticket from inside your web-based admin using the button on the buttom left of the screen.

Please include your support plan number or priority support code in all ticket submissions or submit your ticket from the same email address as your original purchase so we can verify your support status.

If you are a paid support plan user, you can also call phone support at (800) 421-4782 or use the ticket system to schedule a video call or remote desktop support session.

Support inquires are answered in the following priority:

  • Design Firm License Holders
  • Paid Support Plan Users
  • Payment Processor Plugins Extension Pack Purchasers
  • Free Support Plan Users
Please include your support plan serial number and/or submit the ticket under the same email as your support plan order download.

Install Guide For Site Store Pro

Install Guide For WP Cart Pro

Online Store Pre-Launch Checklist