Site Store Pro Support

Please use our support ticket system for fastest response to all questions related to the shopping cart including installation, design integration, store setup, discounts, shipping, checkout and all other online store issues.

Support tickets are monitored 24/7. Please include your software download serial number or priority support code in all ticket submissions … OR… submit your ticket from the same email address as your original purchase so we can verify your support status. You can also call us at 888-668-4196 for phone-based support (Press 2 at voice prompt).

Submit Support Ticket

Support inquires are answered in the following priority:

  • Paid License | Support Plan Customers
  • Paid Payment Processor Plugin Customers
  • Free Shopping Cart Download Users
    (Do not have a support plan (paid license) and/or payment plugin(s) purchase.)
  • Direct Emails sent to : [email protected]*

Download Install Guide For Site Store Pro (PDF)

Download Install Guide For WP Cart Pro (PDF)

Download Site Store Pro User’s Guide  (PDF)

Download Site Store Pro Design Integration Guide (PDF)

Download the Plugin Developer Guide (PDF)

Download Online Store Pre-Launch Checklist (PDF)

Common Support Topic Links


Design Integration Video


Setting Up a Basic Coupon Code



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