What support channels are available with Site Store Pro?
We offer phone, email, tickets, Skype, Zoom and remote desktop (screen sharing) support channels. Phone, Zoom, Skype and Screen sharing support is reserved for paid support license holders only however.
Paid support plan users can also receive direct support on their cart installations. Direct support is where our experts techs will not only answer questions through our ticket system, but if you prefer and with your permission, they can login to your install via your store’s admin system, FTP, RDP or cPanel and/or setup a shared screen remote session to directly solve your issue.
Support requests are handled in the following priority:
- Paid License | Support Plan Customers
- Paid Payment Processor Plugin Customers
- Free Plan Users