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Email System Overview

Site Store Pro has an email system built-into the online store that is completely managed through the web-based admin system.

The email system sends out registration and order confirmation messages, tell-a-friend and password retrieval requests, order shipment confirmations, order download reminders and custom (list) messages.

The email system is not like your desktop or hosting account email where you will receive messages. It is a send-only system. Responses to messages sent from the Site Store Pro email system will have to be replied to by traditional email accounts provided by your ISP or hosting company.

The emails that are sent out by the online store are formatted and managed through the EMAILS section of the web-based admin.

Using the web-based Email Manager,  you can send test messages, add/modify message content and create new message profiles.

The following message types are setup for your online store: (Note: The default message profile(s) content should be edited with your company’s specific information such as your sales department email in the “From” address field before launching your online store to the public.)

(Click on type for corresponding feature information.)

Email Message Type

Description

Tell-A-Friend

 Sent when a user submit a tell-a-friend request on a product display page.

Customer Registration Retail

Sent after a user registers for a retail account by submitting the myaccount/customer_manager.php form.

Customer Registration Wholesale

Sent after a user registers for a wholesale account by submitting the /myaccount/customer_manager.php?wholesale=on form.

Registration Activation Message

Sent after a user registers online but they are required to verify their email address by responding to an activation message.

Forget My Password Reminder

Sent when a user submits the “Forgot Password” form.

Order Confirmation

Sent after a user completes an online order.

Order Shipped

Sent when the ADMIN marks an ORDER as completed and chooses to send a shipment confirmation.

Order / Download Reminder Message

Sent when the ADMIN sends an order reminder message to the user from the order status update form.

Rewards Email Confirmation

Sent after a user registers for the rewards (affiliate) program.

Rewards Payment Notification

Sent after the ADMIN enters a payment for the user’s accrued rewards revenues.

Admin Inventory Alert

Sent when an item reaches inventory alert status.

Custom Message

Sent by the ADMIN to individual customers on their profile page or to the complete retail, wholesale or both retail and whole registered customer list(s).

For information on complete customer list mailing (list server), please click here.

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